LEGAL REFERENCE

Your Privacy Matters to Us

We built rapi99 around your trust. This privacy policy explains how we collect, use and protect your personal information when you open an account, deposit via DANA, OVO...

Data ProtectionSecure PaymentsTransparent PracticesYour Control
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rapi99 Your Privacy Matters to Us

How We Handle Your Information

When you join rapi99, we collect information needed to verify your identity, process deposits through DANA, OVO, GoPay and QRIS, and deliver our live casino and sportsbook services. We use encryption to protect payment details and account credentials. Your personal data is never sold to third parties. We comply with data protection standards in supported regions and retain information only as long

as necessary to maintain your account and fulfil legal obligations.

Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.

HELP CHANNELS

Privacy Questions? We're Here

Email Support Contact our privacy team at [email protected] with any...
Account Settings Review and update your personal information, communication preferences...
Data Requests Request a copy of your personal data or...
PLATFORM TRUST SIGNALS

Privacy Standards We Follow

Encryption Standard

All payment transactions via DANA, OVO, GoPay and QRIS use industry-standard SSL encryption to protect your financial details from unauthorised...

Identity Verification

We verify your identity during account creation to prevent fraud and comply with anti-money-laundering requirements in supported Indonesian regions.

Third-Party Audits

Our data handling practices are reviewed by independent security auditors to ensure compliance with international privacy and payment card standards.

Secure Infrastructure

rapi99 runs on protected servers with regular security updates, firewalls and intrusion detection to safeguard your account and transaction history.

Staff Training

Our team undergoes mandatory privacy and data protection training to ensure your information is handled responsibly at every touchpoint.

Incident Response

If a security issue occurs, we notify affected users promptly and take immediate steps to contain and resolve the breach.

Consistency Across Our Platform

Live Casino Privacy
Your live dealer session data, table history and chat interactions are encrypted and never shared with external broadcasters or game providers.
Slot Lobby Tracking
We track your slot play to personalise your lobby experience and detect unusual account activity, but never sell this data to advertisers.
Sportsbook Records
Your betting history, odds selections and settlement records are stored securely and used only to calculate payouts and prevent fraud.
Payment Method Storage
DANA, OVO, GoPay and QRIS details are tokenised so we never store your full payment credentials on our servers.
Account Linking
If you link multiple payment methods to your rapi99 account, each connection is encrypted separately and monitored for suspicious activity.
Withdrawal Verification
Before processing withdrawals to your DANA, OVO, GoPay or QRIS wallet, we verify the destination matches your registered account details.
Cookie & Analytics
We use cookies to remember your login state and analyse how you navigate our lobby, but never track you across other websites.
SERVICE CONTEXT

What Defines Our Privacy Approach

01
Minimal Data Collection We ask only for information essential to verify your identity, process DANA, OVO, GoPay and QRIS deposits, and deliver live casino and sportsbook services.
02
No Data Selling Your personal information is never sold, rented or shared with marketing firms, data brokers or third-party advertisers under any circumstance.
03
Transparent Policies This privacy policy is written in plain language so you understand exactly what data we collect, how we use it and how long we keep it.
04
User Control You can update your profile, change communication preferences, download your data or request account deletion from your rapi99 dashboard anytime.
05
Regular Updates We review and update this policy annually to reflect new security practices, payment methods and data protection standards in supported regions.
06
Legal Compliance rapi99 complies with data protection laws in supported Indonesian regions and cooperates with authorities only when legally required to do so.

Privacy Policy Questions Answered

We retain your data for seven years to comply with anti-money-laundering regulations and resolve any disputes. After that period, we securely delete your information unless local law requires longer retention.

Yes. Log into your account, go to Settings > Privacy, and select 'Download My Data'. We'll email you a complete record of your profile, transaction history and preferences within five business days.

No. We use tokenisation so your actual payment credentials are never stored. Only a secure token is kept, which lets us process future transactions without exposing your wallet details.

We monitor our systems 24/7 for security threats. If a breach occurs, we notify affected users within 48 hours, explain what happened and outline steps you should take to protect your account.

We share only the minimum data needed for game delivery and settlement. Your full account details, payment methods and betting history remain private and are never sold to external partners.

Yes. Visit Settings > Privacy > Cookie Preferences to disable non-essential cookies. Note that some cookies are required for login and account security, so you cannot disable those.

We comply with local data protection standards and store your information on servers within supported regions where possible. Your data is never transferred outside Indonesia without your explicit consent.